Privacy Policy

Enquiries and support tickets

When you contact us by form, email or through your account, we store the conversation as a ticket so authorised staff can respond, maintain continuity and meet our service obligations. Careers tickets are restricted to authorised recruitment personnel.

Raw email source data is normally deleted after 90 days. Attachments are normally retained for up to two years after a ticket closes, while limited audit records may be retained for up to seven years where required for legal, security or business-record purposes. We may anonymise records when deletion is requested but retention remains legally necessary.

You can request access, correction, export or deletion of your personal data by contacting Wild Sauna. Email replies are imported into the relevant ticket conversation, and you should avoid sending unnecessary sensitive information.